Frequently Asked Questions

1. How do I know my order is confirmed?

You will receive an order confirmation via email once your order has been placed. If you do not receive an email, please contact us on 0702218888 and email us on [email protected]   for further information

2. Is there a delivery charge for online orders?

If your order total is below Rs. 5000, a standard delivery fee will apply based on your location. This can be changed according to a specific reason.

3. How long does it take for the delivery once I place the order?

If you’re located in Colombo 1–15, your order will be delivered within 2–3 working days. For outstation areas, delivery will take 3–5 working days.

4. What happens if you make the delivery to the incorrect address?

If we receive an incorrect delivery address, we may not be able to complete your delivery. To avoid delays or failed deliveries, please reply to your order confirmation email with the correct address within 1 hour of placing the order.

5. Can I track my order?

Please contact our customer services.

6. Can I add additional products or change my order once placed?

Yes, you can! If you’d like to add items or make changes to your order, please reply to your order confirmation email with the updated details within 1 hour of placing the order.

After 1 hour, we begin processing your order, and changes may no longer be possible.

7. Do you have cash on delivery?

Yes, we do! Cash on Delivery is available for all eligible orders. You can pay in cash when your order is delivered to your doorstep

After 1 hour, we begin processing your order, and changes may no longer be possible.

8. Is there a difference in price between in showrooms and online for products?

Prices reflected are the difference in-store and online. However, our suppliers change prices frequently and based on the pricing changes and the stocks available at each store, these prices can temporarily vary. Promotions at the stores and online can also vary.

After 1 hour, we begin processing your order, and changes may no longer be possible.

9. Can I get the showroom contact numbers?

Yes, here are the contact numbers for our showrooms:

1.Marino Mall – 071 9911413

2.Welipenna A – 071 9911309

3.Welipenna B – 071 9911306

4.Crescat – 071 9911408

5.Kandy City Center – 071 9911550

6.Kirindiwita -071 9911169

7.Galle – 071 9911903

8.Borella – 071 9911923

9.WTC – 071 9911964

10.Moratuwa -071 9911915

11.Kadana – 071 9911051

12.Colombo City Center – 071 9911907

13.Nugegoda – 0704723048 / 071 9911422

14.Jaffna – 074-0226704 / 077-2745392

15.KDU Hospital – 071 9911292

16.OGF – 070 4723048

17.Port City – 070-4723026

18.Bandarawela – 075-3612388 / 071 9911269

19.Kurunegala Tourist Center – 071 9911310

After 1 hour, we begin processing your order, and changes may no longer be possible.

10. How do I place an order?

Browse our categories, add products to your cart, and proceed to checkout. You can complete the payment securely using any of our available payment methods.

11. Do you deliver in my area?

Yes, We deliver all island

12. What payment methods do you accept?

  • Cash on Delivery
  • Visa/Master
  • Koko
  • Mintpay
  • Lanka QR

This can be changed according to a specific reason.

13. I’m facing issues while placing an order. What should I do?

Please contact our customer support immediately via chat, phone or email. We will assist you in completing your purchase.

14. What should I do if I find a product expired or damaged?

Please report immediately to customer support with your order details. We will arrange a replacement or refund promptly.

15. Do you ship internationally?

Yes, we do offer international shipping. Please get in touch with our General Manager, Mr. Ananda, who handles all export orders. You can contact him directly at 0704723003 for further assistance.

16. How can I find out about vacancies at the Royal Cashew Group?

Visit the respective job listing pages on topjobs.lk or please call our HR department at 0704723020, 0704723021, 0704723017

17. Do your products contain any additives or preservatives?

No. Our cashews are 100% natural, with no artificial additives, preservatives, or flavors unless otherwise clearly stated on the label

18. How do you ensure product quality and safety?

Our facilities follow strict hygiene and quality control protocols. Every batch undergoes:

Physical inspection

Microbiological testing

We are compliant with food safety standards such as [HACCP, GMP, ISO]

19. What is the origin of your cashew products?

Our cashews are sourced from carefully selected farms in Sri Lanka, known for producing high-quality cashew nuts. We maintain strong relationships with our growers to ensure consistency, traceability, and adherence to international quality standards.

20. Can I buy in bulk or for wholesale?

Absolutely. We offer competitive pricing for bulk and wholesale orders. Please contact 0704723006 us directly.